1. Cancellation More Than 30 Days Before Departure
Bookings cancelled more than 30 days before the tour departure date are eligible for a 70% refund of the total tour cost.
2. Cancellation Within 30 Days of Departure
Bookings cancelled 30 days or less before the departure date are non-refundable, unless otherwise stated in your booking confirmation.
3. Non-Refundable Booking Deposit
A 30% deposit is required to confirm every booking.
This deposit is non-refundable in the event of cancellation, as it is used immediately to secure hotels, transport, and other travel arrangements on your behalf.
4. No-Show Policy
Failure to arrive or participate in the booked tour without prior written notice will be treated as a No-Show.
In this event, no refund will be provided, and all booking payments will be forfeited.
5. Changes to Bookings
Requests to change travel dates or tour arrangements are subject to availability and may incur additional charges from suppliers.
Zenora Travels will make every reasonable effort to accommodate changes where possible, but cannot guarantee availability or avoid third-party pricing adjustments.
6. Refund Processing
Approved refunds will be processed within 14–21 business days after confirmation of the cancellation.
Processing times may vary depending on the payment method and your financial institution.
7. Cancellation by Zenora Travels
In the unlikely event that Zenora Travels cancels a tour due to unforeseen circumstances, operational requirements, or force majeure, customers will be offered either:
- A full refund of the amount paid to Zenora Travels (excluding non-refundable third-party costs), or
- An alternative tour or travel date of equal value.
8. Force Majeure
Zenora Travels shall not be held liable for cancellations, delays, or itinerary changes caused by events beyond our reasonable control, including but not limited to:
- Natural disasters or severe weather events
- Government restrictions or political unrest
- Pandemics, strikes, or airline operational issues
Thank you for choosing Zenora Travels
We appreciate your understanding and cooperation. If you have any questions regarding your booking or our cancellation policy, please contact our customer support team before making a cancellation request.